05. Outstanding Customer Service Initiative

This OSPA recognises the company, organisation or individual that operates an outstanding initiative that generates sustainable benefits for customers. However security is judged, and there are many different ways, the need to generate very positive feedback from highly satisfied customer is always valued. There is a broad range of initiatives which can be considered for this OSPA but what they share is an exclusive focus on successfully implementing positive change for customers.

The judges will be looking for evidence of outstanding performance in:

  • Discussing the aims of the initiative and how these are focussed on the customer
  • Highlighting how innovation is displayed
  • Identifying the factors that enable staff/leadership to excel
  • Providing examples of improved performance
  • Demonstrating business benefits and how they are sustained
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